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General Enquiries
Out of Hours Emergency
(After 6:30pm only)
OUR LOCATION
Ivy Lodge Veterinary Clinic
Nags Head Lane
Upminster
Essex
RM14 1TS
Ivy Lodge Veterinary Clinic
Nags Head Lane
Upminster
Essex
RM14 1TS
EXCELLENTTrustindex verifies that the original source of the review is Google. Very kind and professional They clearly love what they doPosted onTrustindex verifies that the original source of the review is Google. I don’t usually write reviews but felt like I could not let the amazing devotion and attentiveness from employees of Ivy Lodge go unnoticed. Last week on Friday 12th December, my senior cat, Boot, got stuck on a social club’s gate that was kitted with wires and spikes to prevent animals from getting in. Ironically, he was actually shut inside when they left their back gate open unattended, so in fact was trying to escape the premises. My partner found him, after hearing him wailing for help. Boot was tangled in the wire, paws were bleeding and twisted and he was understandably extremely stressed. We managed to pry him off the gate and called Ivy Lodge in hope to get an urgent appointment. Esther, the Receptionist, was superb. Even though it was midday on a Friday (the day where the practice do their surgeries all day) she spoke to the veterinarians to see if they can see Boot in between surgeries, to which they said they can do. When we arrived, Esther, was so lovely. She offered my boyfriend and I hot beverages, she does make an amazing cup of tea, and dug out some chocolate and sweets from their kitchen too to share with us. Boot was seen to by the vet very quickly. After assessment, it seems that Boot ripped out a claw, as well as snapping another claw and potentially broke a toe. He was given some pain relieve medication and was told to rest up. He had a limp for the next few days, which the vet mentioned could happen but now almost a week on, he seems to be back to his normal, happy self. Thanks again to the amazing staff at Ivy Lodge in seeing Boot in such short notice. We are very happy that Boot is registered with yourselves. Hopefully next time we see you will be for normal circumstances.Posted onTrustindex verifies that the original source of the review is Google. Just recently carried out speying of our little Olive, . There personal touch to attention is 1st class. Iam so pleased that I phoned and spoke to the lady regarding getting our dog speyed. Not only did I like her honesty, we also signed up to there pet plan and moved away from our current veterinary as I much preferred there approach. Thanks for taking care🥰Posted onTrustindex verifies that the original source of the review is Google. I have just changed my dog’s vets to ivy lodge. Amazing staff. My dog is extremely nervous and often fear aggressive. They took time in getting to know her and made her so comfortable to the point she was even wagging her tail. We have had numerous issues with her and her first visit feels like we got further than any other place we have been too! Couldn’t find a fault at allPosted onTrustindex verifies that the original source of the review is Google. They have been absolutely amazing with my cat during her time here and operation recently. Everyone here goes above and beyond and are just all so caring. Would definitely recommendPosted onTrustindex verifies that the original source of the review is Google. Ivy Lodge Vets have been fantastic over the last month with our cat Pippa. She developed a leg weakness and at times was unable to move. After a week of anti-inflammatory medication Frankie diagnosed a subluxating patella. This needed orthopaedic surgery and a lot of post op care. The whole team (vets, nurses and reception staff) have been kind, caring and informative throughout the whole process. Frankie sent us photos of Pippa following her surgery which was very reassuring. We highly recommend Ivy Lodge Vets for their kind & caring approach to both pets & their owners.Posted onTrustindex verifies that the original source of the review is Google. The staff were very kind and thorough. Would recommendPosted onTrustindex verifies that the original source of the review is Google. Just wanted to say thank you to Ester and Tilly for all the help and advice with our rabbit Minnie who was spaded, the after care was absolutely fantastic and the after care was amazing, Minnie is doing really well just want to say a big thank youPosted onTrustindex verifies that the original source of the review is Google. Incredible service from the whole team. Frankie came in as a new patient who is quite a timid dog but despite all she has gone through over the past few days when I collected her you could see her true love for the staff which shows just how well on a personal caring level she was looked after, let own the actual treatment,. They have a great app to be able to communicate throughout the whole journey and honestly couldn't ask for anything more, so much so, we're now part of their care plan! Hoping not to have to see them again anytime, but know when we have to, there's no better place for her. Thanks again to Franki and Esther!Posted onTrustindex verifies that the original source of the review is Google. Great vets, very friendly and welcoming!!