Privacy Policy

At Ivy Lodge Vets, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our services or interact with us.

1. Information We Collect

We may collect and process the following personal information:

• Your name, address, phone number, and email address
• Details of your pet(s), including health records and treatment history
• Payment and billing information
• Information related to your use of our website, including IP address and cookies

2. How We Use Your Information

Your personal information is used for the following purposes:

• To provide veterinary care and related services
• To manage your appointments and communicate with you
• To process payments and manage accounts
• To send reminders and notifications about your pet’s care
• To improve our services and website functionality

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with third-party service providers who assist us in operating our clinic, managing your pet’s records, or processing payments. These third parties are required to keep your information confidential and use it only for the purposes we specify.

4. Data Security

We take the security of your personal information seriously. We use appropriate technical and organisational measures to safeguard your data and prevent unauthorised access or disclosure.

5. Your Rights

You have the right to access, correct, or delete any personal information we hold about you. You may also request that we restrict the processing of your data or object to its use for certain purposes.

6. Cookies

Our website uses cookies to enhance your browsing experience. You can manage or disable cookies through your browser settings, but this may affect the functionality of the website.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly to stay informed about how we protect your information.

8. Contact Us

If you have any questions or concerns about our Privacy Policy or the data we hold about you, please contact us: