Terms & Conditions

Welcome to Ivy Lodge Vets. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully before using our services.

1. General

These terms and conditions govern the use of all veterinary services provided by Ivy Lodge Vets. By visiting our clinic, using our website, or communicating with us through any means, you are accepting these terms and conditions.

2. Veterinary Services

We provide professional veterinary services including consultations, diagnostics, surgery, and emergency care. While we strive to provide the best possible care, the outcome of treatments can vary depending on various factors such as the animal’s health, response to treatment, and other circumstances beyond our control.

3. Appointments and Cancellations

All appointments must be booked in advance. If you need to cancel or reschedule an appointment, we require at least 24 hours’ notice. Failure to provide adequate notice may result in a cancellation fee.

4. Fees and Payments

All fees for services provided must be paid at the time of treatment unless prior arrangements have been made. We accept cash, credit/debit cards, and bank transfers. Any unpaid fees will be subject to further action and may incur additional costs.

5. Confidentiality

We respect your privacy and are committed to protecting any personal information you provide. We will not share your information with any third parties without your consent unless required by law.

6. Liability

While we endeavour to provide the highest level of care, Ivy Lodge Vets cannot be held liable for any indirect, incidental, or consequential damages arising from the use of our services.

7. Changes to Terms

Ivy Lodge Vets reserves the right to update or modify these terms and conditions at any time without prior notice. Your continued use of our services following any changes will be deemed as acceptance of those changes.

8. Contact Information

If you have any questions about these Terms and Conditions, please contact us: